The bookmaker’s office has only one support email address. If your problem is complex and requires serious consideration, send a letter describing it to [email protected].
The letter should only be sent from the e-mail address you specified when registering your account. To get the most detailed and complete response, try to describe your problem in detail and attach screenshots, if necessary.
The answer by mail will come within 12 hours. If you need a faster consultation, use other methods of communication.
Hotline
You can always reach us at +7 (495) 088-88-99.
At this number, support provides immediate assistance and answers to players’ questions. Communication is in English. The hotline is available 24 hours a day.
Please note that this number is international and calls to it will be charged at the rate of your operator.
Chat on the site
One more way to quickly contact the 1win support team is to write in the live chat on the website. To do this, click on the dialog icon and ask your question in the window that opens.
As soon as at least one operator is available, he will join the chat and give you detailed advice.
