The easiest and most convenient communication option, which is ideal for solving serious problems and getting answers to voluminous questions. Send an email to the official 1win mailbox and you’ll get an answer within 24 hours.
Only the official email of the bookmaker’s office should be used for communication: firstname.lastname@example.org Support communicates in English. If you don’t speak English well, use an interpreter – you’ll be understood.
Also consider some tips:
- Describe the problem in one message. Don’t send several emails in a row – it will only make the site staff’s job harder. Also, if necessary, attach screenshots;
- Send emails from the email address you gave when you created your account;
- In the subject line of the letter, briefly state the problem, so that support initially understands what it has to deal with.
And, of course, do not forget about the norms of decency. Communicate politely, do not be rude or boorish. The time it takes to get an answer depends on the seriousness of the problem and the workload of the support service. Usually, it does not exceed 10-12 hours.
Indian users can call the support phone number to get instant help. Call this international number: +7 (495) 088 88 99. The hotline is available 24 hours a day, 7 days a week. Communication also takes place in English.
This method of contact is suitable for urgent issues. If something prevents you from playing properly right now, contact the support team by phone.
The call will be charged at your operator’s rates. To save money, you can call via Skype.
Another way to quickly contact support is the chat on the main page of the official website. To open it, go to the page and click the button with the dialog icon.
After that, all you have to do is ask your question in the chat room and wait for an available operator to join in.
Answers to common questions
Before you ask your support question, make sure it’s not answered in the help section of the site. We’ll also answer some popular player questions below.
Is it possible to communicate in Indian?
No, the support team only speaks English.
I can’t install the app on Android, what’s the problem?
The problem may be that you did not allow the installation of applications from unknown sources in the security settings of your smartphone.
Can I get a second account?
No, each user can have no more than one account.
Is there a welcome bonus?
Yes, you can get +500% on your first deposit up to 75000 INR.
Can I bet through the site from a cell phone?
Yes, the official website 1win has an adaptive design, and the interface itself adjusts to the size of the screen.